Haylee Lantern Medium - EXP005
One of our main service principles is delivering products as fast as possible to our customers. We are a small family business, but we do have a retail showroom and distribution warehouse.
We have stock currently stored in our own warehouse and dedicated space within our suppliers premises. Delivery times can vary as products sometimes need to be moved between warehouses.
When we book our courier APC your product will arrive the next day. When we need to move product from our suppliers warehouse to our own this can take 5 working days to reach you due to multiple shipping points
We are very reliant on the UK courier networks to move products around quickly. During the busiest buying periods like Christmas, it can take 7 working days for orders to reach customers. We currently stock around 30% of our offering at our own dedicated warehouse which is all next day delivery.
We do not charge any delivery fee for UK mainland orders. If you would like an order shipped internationally please get in touch with our sales team for a quote
We totally understand when orders arrive with customers they sometimes do not suit their needs or can appear slightly different than the product images. The images we use are provided from our suppliers and in terms of colour variation this is out of our control. Some colours will appear slightly different on various device screens. Many other colours like white, beige, grey, duck egg and taupe can be subjective. There are around 15 different shades of white for example.
Some of the abstract rugs will also appear different depending on the angle. These are known as one dimensional rugs. The Aurora range from Asiatic is a good example. This will look black and gold from one end, and grey and silver from the other. We try to upload as many product photos as possible.
If your order needs returned we have a simple to use system to register the return. This will generate an email to you with return instructions. It will be your responsibility to return the item in a resalable condition. We can make recommendations of courier services to use once the return is registered. This cost will vary depending on the size and weight of each product. The return fee will be from £8 for the smaller items and anything up to £50 for the large heavy two metre rugs. Please remember we as a small business have already paid that fee to send the rug to you at our own cost.
If you are unsure the product is going to be suitable we can sometimes send the smallest size to you. This allows you to see the colour before committing to the larger sizes. This is only possible if we have the small size in stock. Call us for more information.