If, for any reason, you are not completely satisfied with your purchase we have a no quibble 30 day returns policy.
You can start your return request on the link below
Your Order Cancellation Rights
You are entitled to cancel your Order within 30 days without giving any reason for doing so. The deadline for cancelling an order is 30 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement in writing via email to email@example.com
We will reimburse you from the day on which we receive the returned Goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
- The Goods are securely packaged ready for courier transit
The following Goods cannot be returned:
- The supply of Goods made to your specifications or clearly personalised through custom sizing
You are responsible for the cost of returning the Goods to Us. You should send the Goods at the following address:Ornatus Interiors
Unit 7 IMEX Business CentreCraigleith RoadStirlingFK7 7WU
Please call or email us if you need any help with returns – 07871624113 / firstname.lastname@example.org
We recommend using an established courier to return any goods. Websites like Parcelbroker and Parcel2go can provide competitive rates.
Goods must be returned to us as they were sent. Goods which are received damaged will not be fully refunded.
Image Colour Variation
Our product images are provided by the manufacturers for our exclusive online use. These images are professionally created and edited using specific software. Depending on the device you are using there may be colour variation on the monitor or device. Please understand some of the colour variation is out of our control. If you are unsure contact us and we will send more detailed images if we can.
We secure our website by using the most secure payment technology available. At no point are your credit/debit card details stored by us. When you place an order and choose your payment method you will be redirected to either Square or Paypal. These are both very secure PCI compliant companies. Once your payment is successful we receive a message from Square Payments or Paypal to continue with the order.
At Ornatus we take online security very seriously. We only use the most secure payment technology on the web - Paypal and Sagepay.
If you create an account with us we will store you address, telephone and email info only. We "NEVER" store any debit/credit card or data protected info. In fact when you process an order with Paypal or Square PoS we don't even see the card details being entered.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil you specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Ornatus may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorised employees (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: email@example.com
By Phone: 01786 447400