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FAQs

Delivery

Once your order has been placed an email is sent both you and our sales team. We will then have the rug collected from stock and ready for delivery to your chosen address as soon as possible. Most of our rugs ordered before 4pm will be collected from us the following day. We aim to have your rug delivered within two business days from order. The benefit of ordering online is price and ease of delivery. We recognise customers don't want to wait and this is very important to us. 

For custom size rugs based on your requirement we need longer to order and deliver. These are classed as special order items from the suppliers. These rugs can take up to 12 weeks to deliver as they are made to order in India, China and Europe. We will inform you of this once your order is placed with the manufacturer. 

Returns Policy 

If your chosen rug is not suitable you can use our free returns service by creating an account and using the online option during checkout. We will take care of everything else. This service is beyond our rights to you and other online retailers charge a return fee. We do not do this which gives you complete peace of mind when ordering. Don't forget to create an account when placing the order.

If the product has a manufacturing fault or is damaged we will offer a replacement or full refund whichever you prefer.

We are one of the only online retailers who offer a free returns service. Other companies will charge a collection fee if you simply change your mind, or the colour doesn’t suit. At Ornatus we want you to have full confidence in your buying experience. If the rug doesn’t meet your expectations no matter the reason, we will collect free of any charges. We simply ask you keep the rug in perfect condition and wrap securely back in the original packaging while notifying us within 14 days of purchase.

Please call or email us if you need any help with returns – 01786 447 400 / sales@ornatus.co.uk

Image Colour Variation

Our product images are provided by the manufacturers for our exclusive online use. These images are professionally created and edited using specific software. Depending on the device you are using there may be colour variation on the monitor or device. Please understand some of the colour variation is out of our control. If you are unsure contact us and we will send more detailed images if we can. 

Secure Shopping

We secure our website by using the most secure payment technology available. At no point are your credit/debit card details stored by us. When you place an order and choose your payment method you will be redirected to either Sagepay or Paypal. These are both very secure PCI compliant companies. Once your payment is successful we receive a message from Sagepay or Paypal to continue with the order.

Privacy Policy

At Ornatus we take online security very seriously. We only use the most secure payment technology on the web - Paypal and Sagepay. 

If you create an account with us we will store you address, telephone and email info only. We "NEVER" store any debit/credit card or data protected info. In fact when you process an order with Paypal or Square PoS we don't even see the card details being entered.  

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil you specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

Ornatus may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: sales@ornatus.co.uk
By Phone: 01786 447400

 

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